incredibly important here in Singapore. People make an assumption about you and your business within the first 10 seconds of meeting you, and it can be very difficult to change their minds after that point. It is so competitive out there, and potential customers have many different suppliers to turn to. It is certainly a buyer’s market, and this is something that you always need to remind yourself about.
This is why you need to pull out all of the stops to create the right first impression possible, for your current customers, and all those potential customers out there as well. Today is the day when you reach out to commercial interior designers to create a workplace that indicates success. It’s all about setting the right tone from the moment that a customer walks into your reception area until they leave. The following are some ways that you can create the right first impression every single time for your business enterprise.
It needs to be welcoming –
The reception area is the first place that any potential customer will come to when asking about the products and services that you provide. They want to see an area that is clean, well organised and makes a real effort to make them feel welcome. There are small, yet significant things that you can do, like having fresh flowers in a vase there every day. You also need to make sure that your reception staff members know exactly what they’re doing and always have a smile on their faces, no matter what.
Pay attention to online first impressions –
It has gotten to the point that a vast majority of customers make their initial inquiry online. The first interaction that they will have with your business will not be face-to-face, so you need to make sure that your business website is also welcoming. It should be easy on the eye and very simple and straightforward to navigate around. If a customer gets frustrated trying to find information that they need, it is unlikely that they will even make the effort to visit your brick-and-mortar
Embrace technology –
The hope is that you will be incredibly busy, and the reception area will be full of inquisitive potential customers. It’s important that everyone feels welcome the moment that they walk through the doors, so spend some money on technology that can allow visitors to check in using their smartphones, or maybe some kind of kiosk that you have provided. This helps to cut down on waiting times, cuts down on administrative duties, and provides customers with an easy way to introduce themselves.
People want a business that is consistent in its approach. The communication style has to be the same every single time, and clients have to feel reassured that you’re going to give their business the attention that it deserves.
